Business Automation

We promise you are not going to be attacked by robots, and we certainly don’t want you to forget why you came here-

Do not forget the concerns you have about technology today. Automation is one means to retain responsiveness and agility in a rapidly changing market. Doing it well changes the potential for growth and sustainability- after conditions for survivability are met!

Automation itself is part of the Industrial Revolution and is at least 250 years old, but here we are talking about something rather new and quite broad in scope. Our software has “retro-scaled” operations once only offered by Enterprise systems, and this is how it gets its name.

It is not hard to understand the concept- just think of the typical assembly line with robots doing everything. What we are talking about is something different- this is about assisting humans in bringing productivity to a maximum without having to treat them like robots.

The way we do things here is quite different, and the bigger picture can easily get missed. Read carefully and write down questions to email our staff.

Take what amounts to just a few extra minutes of your time to appreciate what is potentially offered, what this system can do for you, and why the best Automated systems still absolutely need human intelligence, and human operators.

McDonald’s automates everything in their business from ordering and delivery of product to staff scheduling. It does this based on location specific data and aggregate (corporate) data gathered from worldwide stores- it’s about as good as it gets. Why then is a General Manager required at each store that typically makes a 6-figure income?

Some people are more shocked to learn about the salary potential for General Managers at a single McD’s franchise than what we just said about how the corporate assists human operators with AI (artificial intelligence) and BI (business intelligence).

This example of a successful franchise is significant because it underscores the most relevant part of Business Automation: this is a nod to the absolute need for human guidance and skilled oversight, in some cases it requires advanced skillsets to master such positions. It is up to humans to be able to make the insights and data relevant and meaningful, although machines can assist greatly in collecting useful relationships, and identifying relationships as they are occurring, automatically.

Everyone- and in this case “everything” has its part.

Other agencies and systems may represent different views, but RetroScale was created in support of good business practices, and ethical client relations. It serves up Business Automation to handle mundane details and sometimes complex details while positioning others to free up valuable time and brainpower to engage in the parts of business that matter most.

We know that the #1 reason good business people struggle is because they are pushed beyond their own limits of performance and responsiveness. Where’s the support?

RetroScale allows boosts in productivity and efficiencies in workflow that enhance the quality and quantity of your work experience, and the experience of your employees and associates.

RetroScale was originally made to serve (my) family’s rather extensive infrastructure. It began as “the best system that had never (yet) been invented.” That sounds like a conceit, and it is. Yet this was the far-reaching vision for a system built to serve 200 forward-facing Domains (websites), with 8 user hubs networking them all together representing different aspects of business.

It was Infrastructure built for a Business Group to serve approximately 1-10M users.

Our first foray into Business Automation was in 1989 utilizing a new language construct called XML to streamline the production of (printed) grocery store coupons and offer templating and efficiency models impacting Smith’s grocery stores in Southern California. The methods are widely used today and the same workflow has simply been extended to include online publishing of the same material.

There are websites we have constructed which are completely automated, and have been in existence since 1999. These sites do such things as employ robots to search the internet for specific types of information and update sites utilizing that data. Some savvy business owners are using these techniques for Automated Marketing- but other sites such utilize these techniques to establish up-to-the-minute pricing structures for millions of products online- particularly tech products whose market value is highly volatile.

This is something nearly impossible for a human manager without automated and specifically computerized tools. However, the best examples of this work are those in which some human oversight affects the display of raw information “mined” from the internet.

We’ll talk about that in a different section, yet the part that remains relevant here is the way that a human manager can set policy, and update policy as needed. “Set product line to +10% of average retail outlet”, “Set product cost to +3% of actual unit-cost-to-market.” These are policy commands that can be delivered through an automated system, updating the entire service line. It’s equally important to allow manual over-rides. Nothing worse than being a victim of the Technology Snowball effect when it’s out of control…

We admit to being slightly snobbish and more than a little peevish about Online Marketing products which seem to be created to serve Online Marketers. Wow! If that isn’t the best self-perpetuating myth ever. There are many great products out there, but we have seen the predatory practices in our industry and it’s embarrassing. There are multitudes of products being sold so inexpensively- just $50 or $100 for a ticket to enjoy all the “Vaporware” you can handle- until the next one comes around.

We imagine that our typical client is a Business Owner who offers more or less tangible services. One of our favorite use-cases is that of a Psychologist or Therapist in private practice who uses appointment scheduling, automated reminders, online payments, and other basic business tools, but also wants or needs secure session data- for example, Audio Journaling made available to clients or stored in a repository for the Professional’s later review.

The same system could be extended just a little more for Online Education in which the Syllabus, Course Instructor Schedules, Course Material and Homework… etc. This gets configured differently, perhaps at a larger scale, but essentially retaining the same class of components in the business.

Initial Installation achieves potential for either massive re-organization of your existing workflows for up to 400% improvement, or  optimization of your existing workflows for a typical bump in productivity of 40%. These figures are not intended to hype potential, but reflect actual use-case scenarios in which the Integrated Architecture and use of a single Dashboard for Administrative tasks consolidates most business operations in 2 regards:

  • one with respect to the complexity of the task itself. Push-button or point-and-click operations utilizing macro commands and custom workflows.
  • second, data pipelines  constructed and accessed through “Collections” make intelligent operations a snap.

Total Cost of Ownership (TCO) to project sustainability relies on the metric that using RetroScale permits a mere 1-2% administrative overhead per task, taking advantage of the Integrated Architectures and Virtual Office environment.

We do recommend Consulting with a qualified professional to understand how such data architectures can be applied without changing everyone’s job description.

What we aim for is creating a reason that people will enjoy working because there is less headache, less overwhelm, and virtual assistance for as many aspects of the human’s job as possible. This leads to happier, healthier employees, and if those employees are family members, or you treat them like family, well just imagine!

RetroScale was created to tackle massive tasks using a single operator. The same architecture that permits the automation of sales funnels and course content (Learning Management Systems (LMS) operations)  also allows custom development to extend the core platform.

Having an Integrated System permits rapid prototyping of services to roll out new features and test before integrating with the existing core services or system.